Terms and Conditions

1. Company Information

Future-proof Software Ltd. (Фючър пруф софтуер ЕООД)
ul. Graf Ignatiev 53A
Sofia, Bulgaria
UIC / EIK: 206797918
VAT number: BG206797918

2. Scope

These Terms and Conditions govern the use of this website and the provision of services by Future-proof Software Ltd.. By accessing the website, making a payment, or purchasing a service or subscription, you agree to these terms.

3. Services Offered

The company provides professional software development services, consulting, digital products, and paid access to digital content, including one-time services and recurring subscriptions, as described on the website or in contractual documentation.

Services are offered to clients within the European Union and internationally, including clients located outside the EU (e.g. the United States).

4. Prices and Currency

All prices are displayed clearly and unambiguously and are stated in EUR, USD, or another explicitly indicated currency, depending on the agreement with the client.

Prices indicate whether they are final and whether VAT or other applicable taxes are included or excluded, depending on the client’s location and applicable legislation.

No additional fees are charged unless explicitly stated prior to payment.

5. Customer Eligibility and Legal Restrictions

There are no general age restrictions unless explicitly stated for a specific service or required by applicable law.

Services may be restricted or unavailable in certain jurisdictions due to local legal or regulatory requirements.

6. Delivery of Services

All services, digital products, and subscriptions are delivered electronically or performed remotely, unless explicitly agreed otherwise.

No physical goods are delivered.

7. Subscriptions

Where subscription-based services are offered, the billing frequency, price, and cancellation terms are clearly displayed prior to purchase.

Subscriptions may be canceled by the client according to the conditions presented at the time of subscription. Access remains active until the end of the paid billing period unless otherwise stated.

8. Complaints, Refunds and Cancellations

Clients may submit complaints, cancellation requests, or refund requests via email or phone.

Refunds, where applicable, are processed within a reasonable period and no later than 14 days after approval.

All refunds are issued only to the same card or account used for the original payment.

9. Delays and Dispute Resolution

In the event of delays in service delivery, the client will be informed promptly.

Disputes are resolved primarily through direct communication. If no agreement is reached, disputes are governed by Bulgarian law.

10. Payment Methods

Payments may be made using the following methods:

• Online card payments via Virtual POS on the website
• Secure payment links provided in invoices
• Bank wire transfer to the company’s designated bank account

Cash payments are not accepted.

11. Card Payments and Security

Card transactions are processed through the IT infrastructure of DSK Bank and secured by VISA Secure and Mastercard Identity Check.

The maximum permitted card transaction amount is 20,000 EUR (or the equivalent amount in another currency).

12. Payment Data Protection

Future-proof Software Ltd. does not store card numbers, CVV codes, or any other sensitive cardholder data.

All payment data is processed solely by the authorized payment service provider and the bank’s secure systems.

13. Privacy Policy

13.1 Personal Data Collection

We do not collect personal data by default.

Personal data is collected only when voluntarily provided, such as when:

• Subscribing to newsletters
• Creating or managing subscriptions
• Downloading digital content
• Submitting inquiries

13.2 Purpose of Processing

Personal data may be used for communication, marketing purposes, subscription management, billing-related communication, and internal statistics.

13.3 International Data Processing

Due to the international nature of our business, personal data may be processed or accessed outside the European Union, in compliance with applicable data protection regulations.

14. Cookie Policy

14.1 Cookies Used

The website uses cookies only with user consent, except for strictly necessary cookies required for basic functionality.

14.2 Analytics

Google Analytics is activated only after explicit user consent. Without consent, no analytics cookies or personal data are collected.

15. Export and Local Legal Restrictions

Certain services, software, or information may be subject to export controls or legal restrictions depending on the client’s jurisdiction.

16. Liability and Responsibility

Future-proof Software Ltd. is responsible for the execution of contracts with clients, including the type, scope, and quality of services provided, customer support, and dispute resolution.

17. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Bulgaria.

18. Contact Information

Email: info@fpsoftware.io
Phone: +359 877 886 544